Our Newsletter


Shipping & Returns

 
Returns Policy

Printed and photo products are custom products. While we strive for superior quality products, we print what our customers send us (i.e. the design file, the photos, etc.). We encourage our customers to do a "quality inspection" on their files before they submit us.


For files which were not printed correctly, i.e. another file altogether or not printed on the correct stock or of unacceptable quality, we can either reprocess the order or give you a refund. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Local pickup is also available from our 2 locations in Toronto, Canada.

If you have further questions, please email yipee@evershinepost.com.


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